Certified staff and volunteer Ombudsman fulfill vital services to our elderly by:

• Providing pre-placement counseling for those considering long term care options
• Making unannounced and unscheduled visits to facilities to determine level of care
• Identifying, investigating and resolving complaints by or on behalf of the residents in either nursing facilities or board and care homes
• Providing services such as community education, direct caregiver and law enforcement training to assist in protecting the health, safety, welfare and rights of residents
• Informing residents about obtaining services
• Representing the interests of residents before governmental agencies
• Providing support group services to the resident's family members and loved ones