Ventura County Ombudsman

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Latest Blog Post
; Government report finds one-third of nursing home residents experience harm. Read the report here.

Dear Ombudsman,

I can't say enough good things about the Ombudsman program - they're here when we need them (we, meaning the residents and the staff both), and they're worth their weight in gold. I enthusiastically endorse this group of people, and hope that the new legislation works to keep them coming back. I'll do anything I can to help that process.

Jack Jessop-Ellis, Director Nursing St. John's Pleasant Valley Hospital


Learn about long term care facilities in Ventura County
what we do
What we do.
folleto en español

In 1978 Congress amended the Older Americans Act to establish long-term care Ombudsman (a Swedish word that means "advocate") to serve the frail vulnerable elderly residents in long-term care facilities. This was a much needed action and a result of the serious problems that surfaced when the nursing home industry exploded following the creation of Medicare and Medicaid in 1965.

Residents in long-term care facilities are among the most frail and vulnerable in Ventura County. Because many cannot represent themselves, they need assistance to improve their quality of life and care. The Ventura County Ombudsman Program advocates for the highest quality of life and care possible for all our elderly living in long term care facilities.


Although federal mandate requires only one visit per year per long term care facility, the Ventura County program, from inception, established a minimum of once a week visitation in skilled nursing facilities and a minimum of once a month visitation in all residential care facilities. This visitation schedule is still in place and ongoing today.


The best time to talk about long
term care
is before you need it.

Download our Pre-Placement Counseling Services BROCHURE

Pre-Placement Counseling Services

• Current list of all long term care facilities in Ventura County

• Explanations of different types of facilities, payment options, and levels of care

• What Medi-Cal pays for and SSI

Reporting  Reporting
      Investigations of

Reporting Ventura County
Elder Abuse

Ventura County Ombudsman Office

Stop Elder AbuseThe Ventura County Ombudsman provides Ventura County seniors a variety of services that pertain to such issues as residents' rights, "quality of care," and finances.

In addition, the Ventura County Ombudsman conducts investigations into nursing home abuse complaints filed.

(805) 656-1986

news News  

Psychiatric Drug Overuse Is Cited by Federal Study

WASHINGTON — Federal investigators say they have found evidence of widespread overuse of psychiatric drugs by older Americans with Alzheimer’s disease, and are recommending that Medicare officials take immediate action to reduce unnecessary prescriptions.

The findings will be released Monday by the Government Accountability Office, an arm of Congress, and come as the Obama administration has already been working with nursing homes to reduce the inappropriate use of antipsychotic medications like Abilify, Risperdal, Zyprexa and clozapine. But in the study, investigators said officials also needed to focus on overuse of such drugs by people with dementia who live at home or in assisted living facilities.

Read more here


US Attorney sues SNFs for Overmedicating Residents

The US Attorney
in San Francisco has filed a false claims act lawsuit against two Watsonville nursing homes that used to be operated by Country Villa .

You must read this complaint starting on page 19 and you will see the dreadful horrors that happened to residents as a result of off label, unnecessary, and fraudulent drugging. Just open the link below and click on “Country Villa Complaint” at the bottom of the page. It will open up the complaint and then go to pg 19 and start reading.

This is why we absolutely must continue to advocate for least drugging in our nursing homes in Ventura County! This has to stop!

Read complaint here


Long Term Care Advocate wins National award

by - Tom Kisken,

Sylvia Taylor-Stein

Ventura, CA August 9, 2013 – Long Term Care Ombudsman Services of Ventura County announced today that Sylvia Taylor-Stein, Executive Director, has been named the winner of the 2013 Consumer Voice Howard Hinds Memorial Award .

'For an ombudsman, it's sort of the apex of achievement,' said Tony Chicotel of the California Advocates for Nursing Home Reform. He and Joseph Rodrigues, California state long-term care ombudsman, nominated Taylor-Stein. They emphasized her efforts on decreasing the reliance on antipsychotic drugs used to control behavior.

Read more story here

Community Events
 Ventura County

New Ombudsman Certification

Date: Next training will be announced.
As our population ages, society is turning more of its attention to meeting the growing needs of our senior population. Call 656-1986 ext 10 for details.

Download our Volunteer Application;
Volunteer Ombudsman Application - pdf

Operation Senior Santa

How It All Started

Operation Santa

In 2000 Operation Senior Santa began as a project of the Long Term Care Ombudsman Program. As ombudsmen going in and out of the facilities all year long, we witness firsthand the emotional devastation and utter sadness many of our residents experience around the holidays.

They have no family or friends who will visit, and no gifts to open. For so many, the holidays are just a very sad reminder of another loss of what used to be.

Over the years since Operation Senior Santa began, we have seen this program grow from bringing holiday cheer to just a dozen residents to over 2,000.

Our board, staff and volunteers, dressed as Santas and elves, visit with the residents, giving them lots of love and personally hand delivering their gifts.

Mark this yearly event on your calendar!

Caregiver Series
Online Training

Information For Caretakers

We are especially pleased to offer our 12 DVD set program
Caring for a Loved One at Home

This DVD program, which has been 2 years in the making, is offered to churches, libraries, senior centers, agencies serving the elderly and their in-home caregivers, and any individuals who, with no preparation or training, find themselves suddenly plunged into the role of providing care for a loved one at home.

Go here to sample excerpt of
Rehabilitative & Restorative Care

Long Term Care Services of Ventura County, Inc.
Ombudsman Program

2021 Sperry Avenue - Suite 35,
Ventura CA 93003 

Tel: 805-656-1986  | Fax: 805-658-8540

Privacy Policy

Long Term Care Services of Ventura County, Inc is a 501(c)3 public benefit charitable corporation.
Corporate and individual donations are needed, welcomed and appreciated.
Funded in part by - Area Agency on Aging

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